Median lets online sales and customer support professionals view customers navigating your site quickly and easily. It takes just a click for members of your team to be able to see a pixel perfect representation of what your customer sees. Median works in real-time, so you can quickly and efficiently understand your customer's context and address their issue quickly and efficiently. Plus, with builtin integrations with chat providers like LiveChat and Olark, it's never been easier to jump in faster.
If your company demands top of the line security, near perfect uptime, and personalized service, then our check out what our Enterprise plan has to offer.
| Features | Basic | Business | Pro | Enterprise |
|---|---|---|---|---|
| No Downloads or Installs | ||||
| 1-Click Start | ||||
| Remote Control | ||||
| Phone Mode | ||||
| Privacy Controls | ||||
| Granular Permissions | ||||
| Online Visitor List | ||||
| Google Single Sign On | ||||
| Comprehensive Audit Logs | ||||
| Reporting API | ||||
| Dedicated Account Management | ||||
| Uptime SLA's | ||||
| SAML 2.0 SSO | ||||
| On-Premise Deployment |
No plugins, no software, there’s nothing for your customers to install. Once our snippet is placed on your site, it just works. All your agents have to do is click a link to start a CoBrowse session, it’s as easy as that! Since Median works in the browser, it works great across every device, including phones and tablets.
CoBrowse natively integrates with most major chat providers. Once installed, your team will see a link within your chat provider. Simply start a screenshare session and instantly get access into your customer’s world.
Median's CoBrowse has helped us diagnose and solve user issues in real time. We've already seen amazing results in user satisfaction because we can resolve issues faster. If you want real user tracking that works and an effective, easy implementation - Median's got you covered!
Joshua Robinson - Head of Customer Success at Prospectify
Unlike traditional desktop screensharing software, Median only shows what's happening in the browser, on your own website. Median will automatically scrub sensitive data such as credit card numbers and blocking out forms, inputs, and entire webpage sections is a snap. No coding required!
Just because a customer calls in doesn’t mean you can’t start a CoBrowse session. Have your customer type a simple sequence using their computer and a code will popup. Have them share this with your agent to start a sesson. It's like a customer service Konami Code.
Interested in creating your own custom permission boxes? Want to embed CoBrowsing into your existing product and roll it out to your customers? Median has a deeply extensible API that lets you do just that.
Median closes the missing link in Recruiterbox's support picture. Being able to see what the customer is doing in their account with just one click helps us to get on the same page faster. This leads to ease in helping customers with all questions - from how to do something in the product to debugging a tricky bug. It's hard to remember how we ever did live chat without it!
Chelsea Stroh - Customer Happiness at RecruiterBox