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Co-browsing technology has revolutionized the way businesses communicate with their customers. It’s an incredibly powerful tool that allows customer service agents to see and interact with customers in real-time. This type of technology is immensely helpful in providing customers with the support they need and allowing them to get the answers they’re looking for faster and more efficiently.
Co-browsing, also known as “collaborative browsing”, allows two or more people to view and interact with a website or web application simultaneously. This type of technology enables customer service agents to view and interact with what their customers are seeing on their web-browsers. This means agents can provide more effective and efficient support for customers, as they can see what the customer is experiencing and provide more personalized assistance.
Co-browsing works by allowing customer service agents to access a customer’s web-browser in real-time. This is done through a secure connection, which is established between the customer’s web-browser and the customer support agent. Once the connection is established, the agent can then view the customer’s web-browser and interact with it as if they were the customer.
The main benefit of co-browsing is its ability to provide customers with a more personalized and efficient service. It enables customer service agents to view and interact with what the customer is seeing on their web-browsers, and provide support in real-time. This type of technology can also help to reduce customer wait times and increase customer satisfaction.
There are two main types of co-browsing technology: guided and unguided. Guided co-browsing allows customer service agents to view and interact with the customer’s web-browser, while unguided co-browsing only allows agents to view the customer’s web-browser.
Co-browsing is a powerful tool that allows customer service agents to view and interact with their customers in real-time. This type of technology can help to reduce customer wait times and increase customer satisfaction. HelloMedian offers powerful co-browsing technology that can help to improve customer service and provide customers with the support they need. Visit HelloMedian.com to learn more about how co-browsing can help your business.
