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Are you looking to learn more about secure cobrowsing and how to properly handle Personally Identifiable Information (PII) when cobrowsing? In this article, we’ll cover the basics of secure cobrowsing and how to protect customer data when cobrowsing.
Cobrowsing is a powerful tool that helps businesses offer a better customer experience. It enables customer service agents to join customers inside their web browser to provide real-time assistance. Cobrowsing is an effective way to improve customer service and reduce customer effort. It also helps agents understand customer problems more quickly.
PII stands for Personally Identifiable Information. This includes any information that can be used to identify an individual, such as name, address, phone number, email address, and social security number. PII is sensitive information and must be protected.
Secure cobrowsing is the key to protecting customer data when cobrowsing. The most important part of secure cobrowsing is encryption. Encryption ensures that customer data is securely transferred from the customer's browser to the customer service agent's browser. Encryption also prevents malicious actors from intercepting customer data while it is being transferred.
The next step is for the customer service agent to use a secure cobrowsing tool that is designed to protect PII. HelloMedian's cobrowsing solution is designed to protect customer data. It features a secure data masking feature that allows agents to securely view customer data without revealing any PII. This ensures that customer data is always kept safe and secure.
Secure cobrowsing is essential for protecting customer data when cobrowsing. Encryption is the key to secure data transfer and a secure cobrowsing solution such as HelloMedian's cobrowsing software is the best way to protect customer data. With HelloMedian, you can rest assured that customer data is always kept safe and secure.
To learn more about secure cobrowsing and how to handle PII, visit HelloMedian.com.
