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When it comes to providing customers and employees with digital support, it's important to have the right tools at your disposal. Cobrowsing and screen sharing are two common solutions for providing remote support. These two tools, while similar, offer different features and capabilities.
Cobrowsing is a type of remote support that allows two or more users to view and interact with a web page at the same time. Cobrowsing is secure and allows a support agent to control the customer's device remotely. This makes it easier for support agents to guide customers through the process of resolving their issue.
Screen sharing, on the other hand, allows multiple users to view and interact with a single computer’s display. It can be used for both remote support and collaboration. Screen sharing is often used by remote teams or customers who need to review a document or application together.
The biggest difference between cobrowsing and screen sharing is the level of control each tool offers. With cobrowsing, the support agent has full control over the customer's device. This makes it easier to guide customers through the process of resolving their issue. With screen sharing, the customer retains control over their device, but the support agent can see what they are working on and provide guidance.
Another key difference between cobrowsing and screen sharing is the type of data that can be shared. Cobrowsing supports the sharing of both text and images, while screen sharing only supports the sharing of images. This means that with cobrowsing, customers can provide more detailed information about the issue they are facing.
Finally, cobrowsing and screen sharing also differ in terms of security. Cobrowsing is more secure than screen sharing since it allows the support agent to control the customer's device. This makes it more difficult for malicious actors to access sensitive data. Screen sharing, on the other hand, is less secure since the customer retains control over their device and the data being shared.
Cobrowsing and screen sharing are both powerful tools for providing remote support and collaboration. While they share some similarities, they offer different levels of control and data sharing capabilities. Cobrowsing is more secure and provides support agents with more control, while screen sharing is less secure and allows customers to retain control over their device.
At Median Cobrowse, we provide an easy-to-use cobrowsing solution that allows you to securely and efficiently provide remote support and collaboration. To learn more about our cobrowsing solution, visit HelloMedian.com.
