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Cobrowsing is a technology that allows two or more users to simultaneously browse the same website or application. Cobrowsing can be useful for customer service, collaboration, or remote assistance. In this blog post, we will provide a step-by-step guide on how to set up cobrowsing with iPhone users.
There are several cobrowsing tools available in the market, but for this example we recommend Median Cobrowse (us).
Download and install the cobrowsing app to your website. Click here to view your Median install code. Since Median is browser based it will easily allow for screen sharing with iPhone users.
Open Median app by clicking here and start a session by finding the user you wish to screen share with, selecting their account, an joining their session. NOTE the user will have to be on your website where the Median code is installed.
Start browsing the website or application together. You can navigate through the pages, click on links, fill in forms, and perform other actions together.
Median comes with collaboration and communication features, draw, take control, highlight, and even voice and video. Use these features to collaborate and communicate effectively during the cobrowsing session.
When you are done browsing, end the cobrowsing session by closing the app or clicking on the "End session" button. The other users will be disconnected from the session.
In summary, cobrowsing with iPhone users involves choosing a cobrowsing tool, installing the app, starting a session, browsing together, collaborating and communicating, and ending the session. By following these steps, you can effectively cobrowse with iPhone users and achieve your goals.
Cobrowsing can be a powerful tool for customer service, remote assistance, and collaboration. By sharing the same screen and browsing together, you can improve communication, speed up problem-solving, and increase productivity. Whether you are a customer support representative, a teacher, or a team leader, cobrowsing can help you achieve your objectives.
