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Cobrowsing is an incredibly powerful tool. It allows businesses to provide real-time support to customers, reducing customer service response times and providing a better overall customer experience. However, with the introduction of the California Consumer Privacy Act (CCPA), it is essential that businesses ensure their cobrowsing is compliant with the new regulations.

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The CCPA is a data privacy law that protects the personal information of California residents. It requires businesses to be transparent about their data collection and usage practices, and it also gives California residents the right to opt out of the sale of their personal information. Businesses must ensure that their cobrowsing solutions are compliant with the CCPA in order to protect customer data.

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What You Need to Know

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First, businesses must ensure that their cobrowsing solutions are secure. Data must be encrypted when in transit and when stored, and the solution must be hosted in a secure environment. Businesses must also have a policy in place that outlines how customer data is collected, used, and stored.

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Second, businesses must have a process in place to ensure customers are aware of their cobrowsing solution and how their data is being used. For example, customers must be given the option to opt in or opt out of cobrowsing sessions. They must also be provided with clear and easy-to-understand information about how their data is used and stored.

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Third, businesses must ensure that their cobrowsing solutions are compliant with the CCPA. This means that customers must be given the right to opt out of the sale of their personal information. The solution must also be able to provide customers with information about the types of data that is being collected and how it is used.

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Use a Compliant Cobrowsing Solution

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Using a cobrowsing solution that is compliant with the CCPA is the best way to ensure your business is compliant. HelloMedian is an example of a cobrowsing solution that is CCPA compliant. It offers secure data encryption, an easy-to-use opt-in/opt-out process, and detailed data usage analytics. Plus, HelloMedian is hosted in a secure environment that is compliant with GDPR, HIPAA, and other data privacy regulations.

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Ensuring your cobrowsing solution is CCPA compliant is essential for protecting customer data and meeting legal requirements. Using a compliant solution like HelloMedian is the best way to ensure your business is compliant with the CCPA and other data privacy regulations.