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Co-browsing is an innovative technology that allows two or more people to view, navigate, and interact with a website together in real-time. This technology can be used by customer service organizations to provide personalized assistance to customers. It can also be used to improve collaboration between employees and teams. But how exactly does co-browsing work?
Co-browsing is a live customer service technology that allows agents and customers to view a website together in real-time. It gives agents the ability to see what customers are seeing on their screens. This allows agents to troubleshoot customer issues quickly and efficiently. It also gives agents the ability to guide customers through a website or application, helping them find exactly what they need. Co-browsing can be used for a variety of tasks, including onboarding, troubleshooting, support, and training.
Co-browsing is enabled through a software application. The customer and agent both use the same application, allowing them to view the same website together. The software uses a secure connection between the customer and the agent, allowing both parties to view the same information. The agent has the ability to see the customer’s screen, and the customer has the ability to view the agent’s screen. This allows the agent to provide real-time assistance to the customer.
The ability to view a website together in real-time can be a huge benefit to customer service organizations. With co-browsing, agents can provide real-time assistance to customers, allowing them to quickly and efficiently troubleshoot customer issues. Co-browsing also allows agents to provide personalized assistance to customers, helping them find exactly what they need. Additionally, co-browsing can be used to improve collaboration between employees and teams. With co-browsing, employees can view the same website and collaborate on projects in real-time.
Co-browsing is an innovative technology that allows two or more people to view, navigate, and interact with a website together in real-time. This technology can be used by customer service organizations to provide personalized assistance to customers. It can also be used to improve collaboration between employees and teams. With co-browsing, customers and agents can view the same website in real-time, providing customer service organizations with the ability to troubleshoot customer issues quickly and efficiently. To learn more about how co-browsing works, visit HelloMedian.com.
