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See exactly what your customers see with no downloads, invites or installs.
Co browsing software is a new type of screen share tool that loads *with your website. Since the application loads with your website that means there is never a need to send an invite or a download to start a screen share. If a customer is on your website you should be able to join their screen. The ability to join customers when they are experiencing problems has been a game changer for the customer support industry. Support teams can now identify problems quicker and even use educational tools like draw and highlight to point customers to a solution. We have also learn that support teams that guide customers to a solution versus just fixing a problem, experience less repeat support tickets as customers learn to be more self sufficient. The success of co browsing software with customer support team has also drove the adoption of co browsing into customer success teams. We have found guided onboardings via customer success teams have lead to lower churn numbers due to customers enabling features that are proven to make them stickier. As a result co browsing software has become increasing popular for support and success teams.
Median's live visitor dashboard allows you to see everyone on your site in real time. With 1 click you can join any visitor and see what they see. No download needed.
Show Cursor allows you to put your mouse on a customers screen and guide them through your website. Show your customers where to go and what to click.
The highlight tool allows you create a clear red box over any part of your website that you want to bring attention to.
The drawing tool allows you to turn your website into a whiteboard. Use arrows to show customers where to click or draw smiley faces to simply bring happiness.
Take full control requires customer approval. Once the request for full control is approved, you will be able to type and click on the customers screen.
Phone mode makes it easy for call center teams to start a screen share with callers. Ask the caller to press CTRL 5 times, a code will appear, use that code to join.
Our privacy controls allow you to choose exactly what parts of your website are allowed to be used in screen share and which are not.
Our video streaming feature makes the internet a whole lot more personal. You can now pop on your customers screen and talk to them threw your website.
Chat messaging is great, but nothing beats having a 1-to-1 conversation right on your website. Our audio streaming feature allows you to talk to customers.
Add screen share to any of the below tools by simply adding Median to your website, we will do the rest.
Would you or your team benefit from being in the same room as the person you are trying to support? With Median, you can offer an over-the-shoulder like support experience without the need for expensive teleportation equipment.
Median is one of the most deployed cobrowsing solutions available on the market today.
Below are the most popular questions we get asked about Median. Have a question of your own? Ask us in the chat and we will respond as quick as possible.
Here is what our customers have to say...
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"What we missed is a way to really join the user in their struggle. Sending screenshots back and forth is just very 2015..."
"Ya honestly Median is amazing"
"We use Median to cut ticket times down 70% by point blank having the ability to show an end-user versus describing it."
"This is probably my favorite business"
"We now can offer direct help/support on a user while browsing our websites without downloading Teamviewer, Anydesk or similar tools."
We've already seen amazing results in user satisfaction because we can resolve issues faster.
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We believe customer support is easier when you can see what your customers see. We also believe the easier customer support is, the faster support can be given, and the happier your customers will become. Lastly, we believe if you provide customer support, you will LOVE Median.
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