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Are you looking to implement co-browsing quickly and easily? If so, you’ve come to the right place. In this article, we’ll provide you with a step-by-step guide to implementing co-browsing, so you can get started right away.
Co-browsing, also known as cobrowsing, is a powerful tool that enables a customer service representative and a customer to view the same web page at the same time. It allows customer service representatives to quickly solve customer issues by seeing the same information that the customer sees. This eliminates the need for customers to explain complex issues to customer service representatives.
The first step in implementing co-browsing is to choose a co-browsing platform. There are a few different options available, but we recommend using HelloMedian. HelloMedian is one of the most trusted names in co-browsing, and it integrates easily with most website platforms.
Once you’ve chosen a co-browsing platform, the next step is to install the co-browsing plugin. With HelloMedian, the installation is easy. All you need to do is copy and paste a snippet of code into your website’s HTML. This will enable the co-browsing features on your website.
The next step is to train your team on how to use the co-browsing platform. HelloMedian provides comprehensive training materials, so your team can quickly understand how to use the platform and start helping customers right away.
Once your team is trained, you’re ready to start co-browsing. HelloMedian makes it easy to start co-browsing. All you need to do is start a new session and send a link to the customer. Once the customer clicks the link, you’ll be able to view the same web page as the customer and start helping them right away.
Implementing co-browsing doesn’t have to be complicated. With HelloMedian, you can quickly and easily get started with co-browsing. Just follow the steps outlined in this article, and you’ll be up and running in no time.
