LiveChat Integrations that Offer Cobrowsing

Are you looking for a way to enhance your customer support experience? If so, you may want to consider integrating cobrowsing with your LiveChat system. Cobrowsing allows you to visually assist your customers by co-navigating web pages and providing real-time support. In this article, we will explore some popular LiveChat integrations that offer cobrowsing functionality.

1. Median Cobrowse

Key Features:

• Real-time cobrowsing: Allows agents to see, highlight, and annotate web pages alongside customers.
• Secure and GDPR-compliant: Ensures the privacy and confidentiality of customer data.
• No software installation required: Works directly within the browser, making it convenient for both agents and customers.
• Advanced collaboration tools: Supports file sharing, document signing, and form filling.
• Customization options: Offers branding customization to match your company's visual identity.

Median Cobrowse is an excellent choice for businesses looking to integrate cobrowsing seamlessly with their LiveChat system. Its extensive features and user-friendly interface make it a top contender in the market.

2. Upscope

Key Features:

• Co-navigation: Agents can guide customers by taking control over their web sessions.
• Instant screen sharing: Allows agents to instantly see a customer's screen without any downloads.
• Secure interactions: Ensures end-to-end encryption for customer privacy.
• Custom branding: Enables customization of the interface to match your company's brand image.
• Seamless integrations: Works well with popular LiveChat platforms like Intercom, Zendesk, and Freshdesk.

Upscope offers a user-friendly cobrowsing solution that helps businesses provide effective customer support. With its simplicity and compatibility with various LiveChat platforms, Upscope is worth considering.

3. Acquire

Key Features:

• Real-time cobrowsing: Agents can co-navigate web pages to assist customers effectively.
• Chat translation: Supports multiple languages, enabling global customer interactions.
• Advanced analytics: Provides insights into customer behavior and engagement.
• Multi-platform support: Works seamlessly across desktop and mobile devices.
• Knowledge base integration: Allows agents to access relevant articles and resources during customer conversations.

Acquire is a comprehensive LiveChat solution that offers powerful cobrowsing capabilities. Its focus on multilingual support and analytics makes it an attractive option for companies aiming to deliver personalized assistance to a diverse customer base.

By integrating cobrowsing with your LiveChat system, you can boost customer satisfaction and improve problem resolution rates. These three LiveChat integrations – Median Cobrowse, Upscope, and Acquire – provide robust cobrowsing features to empower your customer support team and enhance the overall customer experience.