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Intercom is a popular customer messaging platform used by businesses around the world. With its wide range of features and capabilities, Intercom has proven to be a valuable tool for customer communication and support. However, when it comes to pricing, there are a few important things to consider. In this article, we will explore three key points that you need to know about Intercom's pricing.
Intercom's pricing model is based on the number of active users you have on your platform. An active user is defined as any individual who interacts with your business through Intercom within a given month. This includes sending or receiving messages, engaging in live chats, and accessing other features provided by the platform.
It's important to note that Intercom charges separately for different types of users. For example, there are different rates for leads (potential customers), users (existing customers), and operators (team members who have access to Intercom's dashboard). This allows you to tailor your pricing plan to your specific needs.
Intercom offers a tiered pricing structure, which means that the cost per active user decreases as you move up to higher plans. This encourages businesses to scale their usage of the platform and provides more affordable pricing for larger organizations.
Each tier comes with different features and limits. For example, the lower tier plans may have limitations on the number of conversations or the functionality available to users. It's important to carefully evaluate your business needs and choose the plan that best aligns with your requirements.
While Intercom's basic features are included in the pricing plans, there are additional costs associated with using some of the more advanced capabilities. For example, features like custom chatbots, chat assignment rules, and team inbox automation may require an additional fee.
It's crucial to familiarize yourself with these additional costs and assess whether the advanced features are necessary for your business. Understanding these potential expenses from the beginning can help you make informed decisions and avoid any surprises down the road.
In conclusion, Intercom's pricing is based on the number of active users, offers a tiered structure, and may include additional costs for advanced features. By considering these three key points, you can make an informed decision about Intercom's pricing that aligns with your business needs and budget.
