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Surveys are a powerful tool that can help businesses gain valuable insights from their customers. They provide an opportunity to collect feedback, improve customer experience, and ultimately boost customer satisfaction. LiveChat, a popular customer service software, offers a seamless way to create and conduct surveys within its platform. In this article, we will guide you on how to create surveys in LiveChat.
To get started, log in to your LiveChat account and navigate to the "Settings" tab. From there, click on the "Chat surveys" option.
Once you are in the "Chat surveys" section, click on the "Add survey" button to create a new survey. Give your survey a name that is descriptive and easy to understand. This name will help you identify the survey later.
Now it's time to design your survey. LiveChat provides a user-friendly interface where you can easily create and customize your survey questions. You can choose from a variety of question types such as open-ended, multiple-choice, rating scales, or even NPS (Net Promoter Score) questions.
Remember to keep your questions clear and concise to avoid confusion. If necessary, provide brief instructions or examples to help your customers understand the purpose of each question.
LiveChat allows you to customize the appearance of your survey to match your brand's visual identity. You can change the color scheme, font style, and even add your company logo for a more personalized touch. This helps create a consistent brand experience for your customers.
Triggers determine when your survey will be displayed to customers during a chat session. LiveChat offers various trigger options such as displaying the survey after a chat ends or when a specific condition is met, like the customer spending a certain amount of time on the website.
After configuring the survey, it's crucial to test it before launching it to your customers. LiveChat provides a preview option that allows you to visualize how the survey will appear to users. Take this opportunity to make any necessary adjustments to ensure that the survey works properly and looks visually appealing.
Now that you've designed and tested your survey, it's time to launch it. Simply enable the survey in the "Chat surveys" settings, and LiveChat will automatically start displaying it to your customers based on the configured triggers.
By leveraging LiveChat's survey feature, you can gather valuable insights from your customers, identify areas for improvement, and make data-driven decisions accordingly. Remember to regularly review and analyze the survey results to extract meaningful conclusions that can drive positive changes in your business.
Start creating surveys in LiveChat today and unlock the potential to enhance your customer experience!
