How to Install WhatsApp in LiveChat

WhatsApp has become one of the most popular messaging platforms, with over 2 billion active users worldwide. As a business, it's important to capitalize on this huge user base and provide a seamless customer service experience. By integrating WhatsApp into your LiveChat platform, you can streamline communication and enhance customer satisfaction. In this article, we will guide you through the process of installing WhatsApp in LiveChat.

Step 1: Obtain WhatsApp Business Account

Before you can start integrating WhatsApp into LiveChat, you need to have a WhatsApp Business Account. If you already have a WhatsApp Business Account, you can skip this step. Otherwise, follow these instructions:

1. Download and install the WhatsApp Business app from the App Store or Google Play Store.
2. Launch the app and follow the on-screen instructions to set up your business profile.
3. Verify your business phone number.
4. Once your account is set up, you're ready to move on to the next step.

Step 2: Activate WhatsApp in LiveChat

Now that you have a WhatsApp Business Account, it's time to activate it in LiveChat. Here's how:

1. Login to your LiveChat account and navigate to the Settings section.
2. Click on the Channels tab and select Chat widget.
3. Scroll down to the Messaging section and click on the Add Messenger button.
4. Choose WhatsApp from the list of available messengers.
5. Authenticate your WhatsApp Business Account by following the provided instructions.
6. Once the authentication process is complete, you'll be able to configure the settings for your WhatsApp integration.

Step 3: Customize WhatsApp Integration

Now that you have successfully activated WhatsApp in LiveChat, it's time to customize the integration according to your business needs. Here are a few customization options you might find useful:

• Greeting Message: Set a customized greeting message to welcome your customers when they initiate a conversation through WhatsApp.
• Offline Message: Configure an automated offline message to inform customers when your business is not available.
• Agent Assignment: Define how chat requests from WhatsApp will be assigned to your LiveChat agents.
• Chat Routing: Set rules to route WhatsApp chats to specific departments or agents based on predefined criteria.
• Chatbot Integration: Integrate a chatbot into your WhatsApp conversations to automate responses and provide quick solutions.

Step 4: Test and Monitor

Once you have customized the WhatsApp integration in LiveChat, it's crucial to thoroughly test and monitor its functionality. Here's what you should do:

1. Initiate a chat through WhatsApp and make sure the greeting message is displayed correctly.
2. Test the offline message by reaching out to your WhatsApp Business Account outside of your business hours.
3. Verify that chat requests are properly assigned to your LiveChat agents.
4. Monitor the chat logs and performance metrics to ensure a smooth communication experience for your customers.

By following these steps, you can easily install WhatsApp in LiveChat and unlock the potential of this widely-used messaging platform. Enhance your customer service efforts, increase engagement, and provide exceptional support with WhatsApp integration.

Sources:

• WhatsApp for Business - https://www.whatsapp.com/business/
• LiveChat Documentation - https://www.livechat.com/help/messenger/whatsapp/