Is Median Co-browse built on the LiveChat API?

Co-browsing has become an increasingly popular customer service tool in recent years, allowing agents to guide customers through their website in real-time. Median Co-browse is a leading provider of co-browsing software, but many potential customers are curious about its integration with LiveChat API. In this article, we will examine whether Median Co-browse is built on the LiveChat API and explore its implications for businesses.

Understanding LiveChat API

LiveChat API is a robust system that enables businesses to integrate live chat functionality into their websites or applications. It allows companies to communicate with their customers in real-time, providing personalized assistance and boosting customer satisfaction. The API offers various features such as chat routing, chat history tracking, and chat transfers.

The Connection Between Median Co-browse and LiveChat API

When it comes to Median Co-browse, it does not rely on the LiveChat API for its co-browsing functionality. Median has developed its own proprietary co-browsing solution, which is not directly linked to the LiveChat API. However, this doesn't mean that Median Co-browse cannot be used in conjunction with LiveChat or any other live chat platform.

While Median Co-browse and LiveChat are independent tools, they are complementary to each other. Users can deploy Median Co-browse alongside their existing LiveChat setup to enhance their customer support capabilities, offering a seamless co-browsing experience to their customers.

The Advantages of Using Median Co-browse with LiveChat

By leveraging the power of both Median Co-browse and LiveChat, businesses can unlock several advantages:

1. Real-time collaboration: Co-browsing in combination with LiveChat enables agents to interact with customers on a whole new level. They can navigate the website together, quickly address pain points, and guide customers towards solutions in real-time.
2. Improved customer experience: LiveChat allows businesses to provide immediate responses to customer queries, and co-browsing further amplifies this by offering visual assistance. By visually guiding customers, agents can provide a highly personalized and engaging customer experience.
3. Increase in sales: Co-browsing facilitates effective product demonstrations and enables agents to showcase specific features or resolve any pre-sales doubts. This hands-on approach can lead to increased conversions and higher sales figures.
4. Enhanced agent productivity: With Median Co-browse and LiveChat working in tandem, agents can navigate the website on behalf of customers, reducing their efforts and confusion. It allows agents to assist multiple customers simultaneously, improving efficiency and reducing response times.

In Conclusion

Although Median Co-browse is not built on the LiveChat API, it is perfectly compatible and can be used alongside LiveChat to provide top-notch customer support. By combining these two powerful tools, businesses can deliver a superior customer experience, increase conversions, and drive overall customer satisfaction. So, if you're seeking to level up your customer service game, consider implementing Median Co-browse alongside your LiveChat integration!